How to Use the Feedback Tool

The Feedback Tool helps you stay connected to your customers. With it, you can collect reviews, customer details, and survey responses.

You can even encourage happy customers to post reviews on platforms like Google, Tripadvisor, Yelp and more..

Collecting More Reviews Using Feedback Landing Pages (QR Code)

✅ What is Review Generation?

Review Generation is a feature that lets you gather feedback from your customers using a Landing Page. They can access it via a QR code or link

If a customer leaves a positive review, they’ll be prompted to share it online, boosting your ratings on your selected source.
Negative reviews stay internal and don’t affect your public ratings.

This helps you improve customer satisfaction while protecting your brand’s reputation.

🛠 Setting it up

When a new business is added to Localyser, a Feedback Landing Page is automatically created. You can download a QR code and place it where it’s most visible:

On menus, receipts, or dining tables
At reception desks or cashier counters
Attached to delivery or takeaway packaging

You can also share the page via a direct link on your:

Website
Promotional emails
Order confirmation emails

📍 Choosing the right QR code type

You can use different types of Feedback Landing Pages based on your setup:

🏢 Location QR Code

Unique to each location in your account
Best for feedback collected at the physical business

📦 Delivery QR Code

For reviews collected via delivery and takeaway
Helps you separate dine-in vs. delivery experiences

🏷 Brand QR Code

One QR code for the whole brand
Uses geolocation to route customers to the closest location
Customers can also manually pick a location

📝 Note: Brand feedback settings follow the same rules as Location feedback settings.

💬 Different ways to collect feedback

Use a mix of methods to reach more customers and get better results:

🙋‍♂️ Proactive Collection

Ask customers directly to leave feedback:

In-person during their visit
Via direct messages or email follow-ups

🪧 Passive Collection

Place QR codes in high-visibility areas:

At tables, entrances, or reception desks
On delivery packaging
On your digital menus or social media profiles

You can also include the feedback link in your:

Website
Email signature
Social media messages

By combining proactive and passive strategies, you’ll get more feedback, spot areas to improve, and build stronger relationships with your customers.