Understanding the Overview Report

Understanding the Overview Report

The Overview Report gives you a quick, visual snapshot of how your business locations are performing.

Use it to spot trends, benchmark locations, and focus your improvement efforts - fast, across all review platforms within a selected date range.

How to Access

1. Go to Reports > Overview in your Localyser dashboard.

2. Select your Date Range and choose one or more Locations using the filters at the top.

Go to Reports > Overview in your Localyser dashboard.

Select your Date Range and choose one or more Locations using the filters at the top.

Overview Report Sections

1. Average Rating

• What it shows: Your overall average star rating for the selected range.

• Additional details:

  • Total number of reviews received

  • Percentage change compared to the previous period

  • Breakdown by review source (e.g., Google, Yelp) on the right

What it shows: Your overall average star rating for the selected range.

Additional details:

• Total number of reviews received

Total number of reviews received

• Percentage change compared to the previous period

Percentage change compared to the previous period

• Breakdown by review source (e.g., Google, Yelp) on the right

Breakdown by review source (e.g., Google, Yelp) on the right

2. Review Volume

• What it shows: Total reviews, segmented by sentiment:

  • ✅ Positive

  • 😐 Neutral

  • ❌ Negative

What it shows: Total reviews, segmented by sentiment:

• ✅ Positive

✅ Positive

• 😐 Neutral

😐 Neutral

• ❌ Negative

❌ Negative

3. Response

• What it shows:

  • Your review response rate (percentage of reviews you replied to)

  • Average response time (how quickly you reply)

What it shows:

• Your review response rate (percentage of reviews you replied to)

Your review response rate (percentage of reviews you replied to)

• Average response time (how quickly you reply)

Average response time (how quickly you reply)

4. Sentiment Analysis

• What it shows: A pie chart of positive, neutral, and negative reviews to help you gauge overall customer mood.

What it shows: A pie chart of positive, neutral, and negative reviews to help you gauge overall customer mood.

5. Source of Reviews

• What it shows: A pie chart illustrating where your reviews come from (e.g., Google, TripAdvisor,)

• Why it matters: Identifies platforms that need more review volume or deserve extra focus.

What it shows: A pie chart illustrating where your reviews come from (e.g., Google, TripAdvisor,)

Why it matters: Identifies platforms that need more review volume or deserve extra focus.

6. Top Performing Locations

• What it shows: Your 5 highest-rated locations.

• Why it matters: Learn from your best performers and apply their practices elsewhere.

What it shows: Your 5 highest-rated locations.

Why it matters: Learn from your best performers and apply their practices elsewhere.

7. Low Performing Locations

• What it shows: Your 5 lowest-rated locations.

• Why it matters: Pinpoint areas that need immediate attention and improve customer experience.

What it shows: Your 5 lowest-rated locations.

Why it matters: Pinpoint areas that need immediate attention and improve customer experience.

8. Most Improved Locations

• What it shows: The 5 locations with the biggest rating improvements compared to the previous period.

• Why it matters: Recognize successful strategies and share them across your team.

What it shows: The 5 locations with the biggest rating improvements compared to the previous period.

Why it matters: Recognize successful strategies and share them across your team.

9. Locations Receiving Fewest Reviews

• What it shows: The 5 locations with the lowest review counts.

• Why it matters: Identify under-reviewed locations and encourage more customer feedback there.

What it shows: The 5 locations with the lowest review counts.

Why it matters: Identify under-reviewed locations and encourage more customer feedback there.