---
title: Understanding Customer Care
description: Seamlessly track, manage, and resolve customer feedback by turning reviews and interactions into actionable support tickets
---

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May 27, 2026

# Understanding Customer Care

### Understanding Customer Care

The Customer Care dashboard gives you a bird's-eye view of all customer feedback tickets, helping your team track, assign, and resolve issues efficiently.

### **How to Access:**

1. Navigate to the left-hand menu in your Localyser account.
2. Click on **Customer Care**.

### **Ticket Status Overview (Top Row)**

- **What it shows:** A quick count of tickets categorized by their current status.
- **Additional details:** \* **Closed vs. Auto-closed:** "Closed" tickets are those manually resolved by your team. "Auto-closed" tickets are automatically closed by the system after a set period of customer inactivity.

    - Clicking any of these stats acts as a quick filter for your ticket table below.

### **The Ticket Table**

- **What it shows:** A detailed list of all your customer care tickets.
- **Additional details:**

    - **Ticket ID & Description:** The unique identifier and the original customer complaint or review text.
    - **Reporter:** The team member who flagged the issue or interacted with the customer.
    - **Assignee:** The team member responsible for resolving the ticket.

### **Creating Tickets Manually**

- **What it shows:** The **Create ticket** button in the top right corner.
- **Additional details:** While many tickets are auto-generated from reviews, you can manually create a ticket here if a customer complains in-store or over the phone and it needs to be logged for the support team.

**What it shows:** The **Create ticket** button in the top right corner.

**Additional details:** While many tickets are auto-generated from reviews, you can manually create a ticket here if a customer complains in-store or over the phone and it needs to be logged for the support team.

 Related Articles<https://help.localyser.com/en/articles/10921445-understanding-the-overview-report?hsLang=en>Understanding the Overview Report<https://help.localyser.com/en/articles/14188771-configuring-customer-care-settings?hsLang=en>Configuring Customer Care Settings<https://help.localyser.com/en/articles/14188792-managing-tickets-from-the-reviews-page?hsLang=en>Managing Tickets from the Reviews Page<https://help.localyser.com/en/articles/14188934-resolving-customer-care-tickets?hsLang=en>Resolving Customer Care Tickets Table of contents

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