---
title: Using the Localyser App – User Mode
description: Everything about the Localyser App
---

[Skip to content](https://help.localyser.com/localyser-app/using-the-localyser-app-user-mode#main-content)

- [English](https://help.localyser.com/localyser-app/using-the-localyser-app-user-mode)
- [العربية](https://help.localyser.com/ar/localyser-app/using-the-localyser-app-user-mode)

English

Show submenu for translations

[Customer portal](https://help.localyser.com/portal?hsLang=en)

Localyser

Open main navigation

Close main navigation

- - [English](https://help.localyser.com/localyser-app/using-the-localyser-app-user-mode)
    - [العربية](https://help.localyser.com/ar/localyser-app/using-the-localyser-app-user-mode)

  English
  
  Show submenu for translations
- [Customer portal](https://help.localyser.com/portal)
- [Contact us](mailto:support@localyser.com)

[Contact us](mailto:support@localyser.com)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge base](https://help.localyser.com/?hsLang=en)
2. [Localyser App](https://help.localyser.com/localyser-app?hsLang=en)

May 27, 2026

# Using the Localyser App – User Mode

### Using the Localyser App – User Mode

User Mode is designed for store managers and employees to read, respond to, and manage customer feedback and messages.

### 🏠 Dashboard Overview

When you log in to the Localyser app, you’ll land on the **Dashboard**, where all recent customer reviews are displayed.

### 🔍 Filters & Search

- Tap the **filters icon (top right)** to filter reviews by:

    - Location
    - Date
    - Source
    - Sentiment, and more.
- Tap the **search icon (top right)** to search:

    - Keywords from review content
    - Reviewer names

This helps you quickly find the feedback you’re looking for.

### 💬 Responding to Reviews

To respond to a review:

1. Tap on the review to open it.
2. Select a **template** from available categories (you can switch between categories).
3. Or, write a custom response.
4. Tap **Send**.

### 🧠 AI-Powered Responses (Premium Feature)

For text-based reviews, users on premium plans will see an **AI Response** option. The AI will:

- Generate a response tailored to the review content.
- Offer tone selection (e.g., friendly, professional, apologetic).

### 📲 SMS Replies (for Feedback Reviews)

If:

- The client has entered their phone number, **and**
- Kiosk mode is enabled for your account,

  You will have the option to send an **SMS** reply directly from the review response screen.

### ✉️ Messaging with Customers

After you respond to a review, the conversation can continue in the **Messages** tab.

- Tap any conversation to view the message history.
- You can:

    - Send replies.
    - Attach offers/coupons via the 📎 **attachment icon**.

### 🎁 Sending Offers

To send a coupon:

1. Open the client’s conversation.
2. Tap the 📎 attachment icon.
3. Select **Add Offer**, then choose the coupon you'd like to send.

### ✅ Managing Conversations

You can organize conversations into:

- **Unresolved**
- **Resolved**

To **mark as resolved**:

- Tap the **three dots** in the top-right corner of the conversation.
- Select **Mark as Resolved**.
- Or choose **Mark as Unread** to revisit later.

Tap the **profile icon** next to the three dots to view customer details (name, phone number, email).

### 📊 Reports

Tap the **Reports** tab to view performance insights.

### Review Report

- Average rating
- Number of reviews
- Sentiment analysis
- Response rate
- Filters: by **date** and **location**

### Feedback Report

Switch to the **Feedback** tab at the top of the Reports screen to view:

- Feedback review stats
- Sentiment breakdown
- Response rate for feedback reviews

### 👤 Profile & Settings

In the **Profile** tab, you’ll find:

- Your name and email
- Settings access

### Settings Menu Includes:

- **Theme**: Choose light mode, dark mode, or default.
- **Kiosk Exit Instructions**
- **Push Notifications**: Enable or disable as needed.

### 🔁 Switch to Kiosk Mode

From your profile:

1. Tap **Switch to Kiosk Mode**
2. Confirm selection
3. Choose your store location

You’ll then enter **Kiosk Mode**, where customers can leave reviews directly. Learn more about the Kiosk Mode [here](http://Localyser.com/help/en/articles/11537415-using-the-localyser-app-kiosk-mode)

💡 **Tip:** Check your Dashboard, Reviews, and Messages regularly to stay on top of customer engagement.

<https://info.localyser.com/kb/using-the-localyser-app-kiosk-mode-localyser-help-center?hsLang=en>

- [Premium Features](https://help.localyser.com/premium-features?hsLang=en)
- [Tips & Tricks](https://help.localyser.com/tips-tricks?hsLang=en)
- [Localyser App](https://help.localyser.com/localyser-app?hsLang=en)
- [Google Business Profile](https://help.localyser.com/google-business-profile?hsLang=en)
- [Account Settings](https://help.localyser.com/account-settings?hsLang=en)
- [Integration & Oauth](https://help.localyser.com/integration-oauth?hsLang=en)
- [Reporting](https://help.localyser.com/reporting?hsLang=en)
- [Reviews](https://help.localyser.com/reviews?hsLang=en)
- [Widgets](https://help.localyser.com/widgets?hsLang=en)
- [Dashboard](https://help.localyser.com/dashboard?hsLang=en)
- [Social Media Messages and Comments](https://help.localyser.com/social-media-messages-and-comments?hsLang=en)
- [Generating Reviews](https://help.localyser.com/generating-reviews?hsLang=en)
- [Listing Management](https://help.localyser.com/listing-management?hsLang=en)
- [Customer Care](https://help.localyser.com/customer-care?hsLang=en)

# Localyser

<https://www.facebook.com/LocalyserHQ/> <https://x.com/localyserhq> <https://www.instagram.com/localyserhq> [mailto:support@localyser.com](mailto:support@localyser.com)

Copyright © 2026, Localyser