What Is Auto-Response?
Auto-Response helps you automatically reply to reviews based on your chosen rules.
There are now two ways to automate responses
You can access the Auto-Response settings by going to:
Settings > Responses, then clicking the Auto Response button next to the page title.
1. Standard Auto-Response (No-Text Reviews)
It automatically responds to reviews without text, using your General templates.
Works only on reviews with no written comment
Response is triggered based on the review’s star rating
Language used is the language selected in your Auto-Response settings
2. Auto-Response Using ChatGPT (Text + No-Text Reviews)
This option allows you to automate responses using ChatGPT, including reviews with text.
ChatGPT will:
Write a personalized response based on the content of the review
Reply in the same language as the review
Follow your rules for tone, rating, brand, signature, and links
You can choose to automate:
Reviews with text
Reviews without text
All reviews
What You Can Customize
The Auto-Response feature includes a wide set of customization options so you stay in control.
✔ Review Type
Choose when the system should auto-respond:
With text
Without text
All reviews
✔ Rating Filters
Decide which ratings should receive an automatic response:
Positive
Neutral
Negative
You can set separate rules for with-text and no-text reviews.
✔ Language Behavior
Reviews with text: ChatGPT replies in the review’s original language.
Reviews without text: The reply uses the language you selected in the Auto-Response settings.
✔ Brand Selection
Enable Auto-Response only for specific brands in your account.
✔ Information URL
Choose which information link to include in responses:
Localyser’s default URL
A custom URL you provide
✔ Signature
Select which signature should be added to the end of each reply.
✔ Excluded Words
Some reviews may require a manual response (for example: “poisoning”).
To prevent automatic replies in sensitive situations, there is a built-in list of excluded words.
Auto-Response will NOT respond if any excluded word appears in the review.
You can edit this exclusion list or upload your own list.
When to Use Auto-Response
Auto-Response is ideal if you want to:
Save time by automating repetitive responses
Maintain consistent communication across locations and brands
Ensure every customer feels acknowledged
Automatically respond in the correct language
Need Help?
If you need assistance setting up Auto-Response or want recommendations on the best configuration for your brand, feel free to reach out to us.