---
title: Managing Tickets from the Reviews Page
description: Seamlessly track, manage, and resolve customer feedback by turning reviews and interactions into actionable support tickets
---

[Skip to content](https://help.localyser.com/customer-care/managing-tickets-from-the-reviews-page#main-content)

- [English](https://help.localyser.com/customer-care/managing-tickets-from-the-reviews-page)
- [العربية](https://help.localyser.com/ar/customer-care/managing-tickets-from-the-reviews-page)

English

Show submenu for translations

[Customer portal](https://help.localyser.com/portal?hsLang=en)

Localyser

Open main navigation

Close main navigation

- - [English](https://help.localyser.com/customer-care/managing-tickets-from-the-reviews-page)
    - [العربية](https://help.localyser.com/ar/customer-care/managing-tickets-from-the-reviews-page)

  English
  
  Show submenu for translations
- [Customer portal](https://help.localyser.com/portal)
- [Contact us](mailto:support@localyser.com)

[Contact us](mailto:support@localyser.com)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge base](https://help.localyser.com/?hsLang=en)
2. [Customer Care](https://help.localyser.com/customer-care?hsLang=en)

May 27, 2026

# Managing Tickets from the Reviews Page

### Managing Tickets from the Reviews Page

Your Customer Care feature is deeply integrated with your standard Reviews page, allowing you to escalate negative reviews into trackable tickets without switching tabs.

### **How to Access:**

1. Navigate to the left-hand menu and click on **Reviews**.

### **Review Ticket Shortcuts**

- **What it shows:** A quick link connecting a review to its corresponding support ticket.
- **Additional details:** If a review generated a ticket, a green **Ticket** button will appear directly on the review. Clicking it opens a side panel showing the ticket details, priority, and current status without making you leave the page.

### **Replying and Creating Tickets**

- **What it shows:** Options to escalate a standard review into a ticket while responding to the customer.
- **Additional details:**

    - If a review didn't automatically generate a ticket, you can manually check the **Create Customer care ticket** box when typing your reply.
    - **Add recovery form:** If a customer left a negative review without contact details, click this button to insert a secure form into your reply. This allows the customer to provide their information so you can start the ticket resolution process properly.

 Related Articles<https://help.localyser.com/en/articles/11021010-how-to-respond-to-google-facebook-reviews-using-localyser?hsLang=en>How to Respond to Google & Facebook Reviews using Localyser<https://help.localyser.com/en/articles/11021024-how-to-respond-to-all-other-reviews-from-tripadvisor-zomato-yelp-and-booking-com?hsLang=en>How to respond to all other reviews from TripAdvisor, Zomato, Yelp and Booking.com<https://help.localyser.com/en/articles/14188164-understanding-customer-care?hsLang=en>Understanding Customer Care<https://help.localyser.com/en/articles/14188771-configuring-customer-care-settings?hsLang=en>Configuring Customer Care Settings<https://help.localyser.com/en/articles/14188934-resolving-customer-care-tickets?hsLang=en>Resolving Customer Care Tickets Table of contents

- [Premium Features](https://help.localyser.com/premium-features?hsLang=en)
- [Tips & Tricks](https://help.localyser.com/tips-tricks?hsLang=en)
- [Localyser App](https://help.localyser.com/localyser-app?hsLang=en)
- [Google Business Profile](https://help.localyser.com/google-business-profile?hsLang=en)
- [Account Settings](https://help.localyser.com/account-settings?hsLang=en)
- [Integration & Oauth](https://help.localyser.com/integration-oauth?hsLang=en)
- [Reporting](https://help.localyser.com/reporting?hsLang=en)
- [Reviews](https://help.localyser.com/reviews?hsLang=en)
- [Widgets](https://help.localyser.com/widgets?hsLang=en)
- [Dashboard](https://help.localyser.com/dashboard?hsLang=en)
- [Social Media Messages and Comments](https://help.localyser.com/social-media-messages-and-comments?hsLang=en)
- [Generating Reviews](https://help.localyser.com/generating-reviews?hsLang=en)
- [Listing Management](https://help.localyser.com/listing-management?hsLang=en)
- [Customer Care](https://help.localyser.com/customer-care?hsLang=en)

# Localyser

<https://www.facebook.com/LocalyserHQ/> <https://x.com/localyserhq> <https://www.instagram.com/localyserhq> [mailto:support@localyser.com](mailto:support@localyser.com)

Copyright © 2026, Localyser