---
title: Configuring Customer Care Settings
description: Seamlessly track, manage, and resolve customer feedback by turning reviews and interactions into actionable support tickets
---

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May 27, 2026

# Configuring Customer Care Settings

### Configuring Customer Care Settings

Customize your Customer Care workflow by setting up automated ticket creation rules and assigning specific roles to your team members.

**How to Access:**

1. Go to the **Customer Care** dashboard.
2. Click the **Settings** icon in the top right corner (or navigate to **Settings \> Customer Care** from the main menu).

### **Agents Tab**

- **What it shows:** Your user role configuration for handling tickets.
- **Additional details:** Use the toggles to define exactly which users in your organization can be **Assignees** (those responsible for resolving tickets) and **Reporters** (those submitting or flagging tickets). A user can have both roles.

### **Global & Location Settings**

- **What it shows:** The rules dictating when tickets are automatically created.
- **Additional details:**

    - **Auto Creation Rules:** Set thresholds to automatically create tickets based on star ratings (e.g., trigger a ticket for all 1 and 2-star Google reviews).
    - **Auto-close inactivity:** Define how many days a ticket can sit inactive before the system automatically closes it.
    - **Location specific rules:** You can apply global rules across all locations, or use the **Location Settings** tab to create custom rules for specific brands, regions, or individual stores.

Related Articles<https://help.localyser.com/en/articles/12866961-using-auto-response-in-localyser?hsLang=en>Using Auto-Response in Localyser<https://help.localyser.com/en/articles/14188164-understanding-customer-care?hsLang=en>Understanding Customer Care Table of contents

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