---
title: How to create/update response templates
description: Guide on how to adjust your account settings
---

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May 27, 2026

# How to create/update response templates

### How to create/update response templates

This guide covers setting up response templates in Localyser.

### **Accessing Pre-Set Responses**

1. **Navigate to Response Settings:**

     - Click on **Settings** in the side menu.
     - Select **[Response](https://app.localyser.com/settings/response)** to access the response template management area.
2. **Explore Pre-Set Responses:**

     - In the response template management area, you will find pre-set responses already available.
     - These responses cover various categories and sentiments to address common scenarios.
3. **Customizing Pre-Set Responses:**

     - While the pre-set responses offer a starting point, you can customize them to align with your brand voice and specific business needs.
     - Edit the templates, adjust the content, and personalize them using replacement keys for a more tailored approach.

### **Adding New Response Templates**

You can create, categorize, and customize response templates for enhanced engagement.

### **Replacement Keys for Personalization**

- Use replacement keys like **{locationName}**, **{firstName}**, etc., within the response template for automated customization.
- This ensures personalized responses to customer reviews.

### **Multiple Languages/Brand-Specific Templates**

- Localyser supports response templates in multiple languages and for different brands.
- When creating or editing a template, use the **language dropdown** to select the desired language, ensuring culturally appropriate responses for different regions.
- You can also select which **brand** you'd like to have a specific template for.

### **Categorizing Response Templates**

- Organize response templates efficiently by assigning them to categories such as **general**, **food delivery**, or **service**.
- Categorization streamlines the response process, making it easier to locate and use templates.

### **Sentiment-Based Templates**

- Set up **sentiment-based templates** for specific star ratings.
- Create different templates for **1-star reviews**, **2-star reviews**, etc., ensuring tailored responses based on the sentiment expressed in customer reviews.

### **Important Notes:**

- **Master Admin:** These features are available for users who have **Master Admin** access only.

Localyser ensures that new users have a head start in their review management journey by providing pre-set responses that cover a range of scenarios. Customize these responses to suit your brand and elevate your customer engagement from the very beginning.

<https://info.localyser.com/kb/how-to-respond-to-all-other-reviews-from-tripadvisor-zomato-yelp-and-booking.com-localyser-help-center?hsLang=en><https://info.localyser.com/kb/understanding-ranking-and-responses-report-localyser-help-center?hsLang=en><https://info.localyser.com/kb/how-to-manage-messages-with-localyser-localyser-help-center?hsLang=en><https://info.localyser.com/kb/customizing-notifications-for-daily-email-alerts-and-periodic-reports-localyser-help-center?hsLang=en><https://info.localyser.com/kb/using-auto-response-in-localyser-localyser-help-center?hsLang=en>

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