How to create/update response templates

This guide covers setting up response templates in Localyser.

Accessing Pre-Set Responses

Navigate to Response Settings:
- Click on Settings in the side menu.
- Select Response to access the response template management area.
Explore Pre-Set Responses:
- In the response template management area, you will find pre-set responses already available.
- These responses cover various categories and sentiments to address common scenarios.
Customizing Pre-Set Responses:
- While the pre-set responses offer a starting point, you can customize them to align with your brand voice and specific business needs.
- Edit the templates, adjust the content, and personalize them using replacement keys for a more tailored approach.

Adding New Response Templates

You can create, categorize, and customize response templates for enhanced engagement.

Replacement Keys for Personalization

Use replacement keys like {locationName}, {firstName}, etc., within the response template for automated customization.
This ensures personalized responses to customer reviews.

Multiple Languages/Brand-Specific Templates

Localyser supports response templates in multiple languages and for different brands.
When creating or editing a template, use the language dropdown to select the desired language, ensuring culturally appropriate responses for different regions.
You can also select which brand you'd like to have a specific template for.

Categorizing Response Templates

Organize response templates efficiently by assigning them to categories such as general, food delivery, or service.
Categorization streamlines the response process, making it easier to locate and use templates.

Sentiment-Based Templates

Set up sentiment-based templates for specific star ratings.
Create different templates for 1-star reviews, 2-star reviews, etc., ensuring tailored responses based on the sentiment expressed in customer reviews.

Important Notes:

Master Admin: These features are available for users who have Master Admin access only.

Localyser ensures that new users have a head start in their review management journey by providing pre-set responses that cover a range of scenarios. Customize these responses to suit your brand and elevate your customer engagement from the very beginning.